Concierge

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time
**職務編號**
**工作類別** Rooms & Guest Services Operations
**地點** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

透過安排或確定適當的提供方來回應客人的特別安排或服務請求(如交通、預訂、乾洗)。回應有特殊需求之客人的特別請求並跟進以確保滿意。收集、匯總並向客人提供有關酒店和周邊地區設施的資訊,包括特別事件和活動。回答、記錄和處理所有客人來電、資訊、請求、問題或疑慮。在必要時聯繫相應的個人或部門(如行李員、客房部),以處理客人來電、請求或問題。查看交接班日誌/每日備忘錄,並在日誌簿中記錄相關資訊。對俱樂部酒廊進行管理,確保有空座位,並保證客人的服務、安全和健康。向經理報告事故、傷害和不安全的工作條件;並完成安全培訓與認證。

遵守公司的所有政策和程序;確保制服和個人儀表整潔而專業;維護專有資訊的機密性,並保護公司資產。根據公司的標準,歡迎和答謝所有客人;預期並滿足客人的服務需求;為殘障人士提供協助,並感謝客人的真誠讚賞。使用清晰專業的語言與他人交談;準確完整地編寫和審核文檔,並採用適當的禮儀接聽電話。與他人建立和保持積極的工作關係;支援團隊達成共同目標;傾聽並適當回應其他員工的問題。遵守品質保證預期和標準。在較長一段時間內或整個工作班次中保持站立、就坐或行走。移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

萬怡酒店熱衷於為世界各地的旅客提供優質服務,貼心滿足所需。這份熱忱不僅曾鼓舞我們率先創立專為商務旅行者打造的飯店品牌,也是萬怡酒店至今仍在為每一位賓客的每一段旅程提供精彩體驗的動力。萬怡酒店團隊規模雖小但志向高遠,我們期待心懷熱情的卓越人士踴躍加入,與我們攜手呈獻超越期待的客戶體驗,同時享受不斷進取和自我提升的樂趣。

加入萬怡酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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