IT Support Technician

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wevo System Sdn Bhd Full time
Provide prompt and effective level 1 and 2 technical support to customers via remote or onsite.

  • Diagnose and troubleshoot VOIPrelated issues, including hardware, software, and network configurations.
  • Collaborate with customers to guide them through setup, configuration, and maintenance of systems.
  • Escalate complex technical issues to the next level.
  • Document customer interactions and solutions in the company system.
  • Stay uptodate with the latest technologies and industry best practices.

Requirement

  • Certificate/Diploma/Bachelor's degree in relevant field or equivalent experience.
  • At least 1 year of experience in technical support.
  • Familiar in network protocols, LAN/WAN configurations, and firewall setups.
  • Excellent troubleshooting and problemsolving skills.
  • Exceptional communication and customer service skills.
  • Knowledge in Linux will be an added advantage.
  • Ability to quickly learn new or unfamiliar technology and products.
  • Able to work at Bukit Jalil, KL.

Benefits:

  • Competitive salary and additional allowances.
  • Medical and health insurance.

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • On call
  • Weekend jobs

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • When can you join us?
  • What is your expected salary?

Education:

  • Diploma/Advanced Diploma (required)

Experience:

Technical Support: 1 year (required)

Language:

  • English (preferred)
Expected Start Date: 12/01/2023
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