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Customer Service Mandarin-speaker Up to Rm4k

3 months ago


Johor Bahru, Johor, Malaysia Hirehub Management Sdn Bhd Full time

Description:

  • Attain new customer queries
  • Walk in or from social media.
  • Guiding clients to complete brain assessment (EEG).
  • Guiding clients to complete Neurofeedback Training.
  • Correspondence and followup on new brain training customers on scheduling their training time and payment collection.
  • Issue receipt for the payment received using the software system and followup on outstanding payment and report to Centre Manager.
  • Scheduling and arrangement of existing clients' brain training timetable.
  • Prepare documentation or coordinating and correspondence for brain test report, training account creation with HQ.
  • Communicate or attain with parents' queries about their child's brain training condition and progress.
  • Ad-Hoc task or project given by Centre Manager.

Benefits:

  • Fresh Graduate is welcome to apply
  • Year-End Bonus
  • KPI Incentive

Job Types:
Full-time, Fresh graduate

Pay:
RM2, RM4,000.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

  • Psychologyrelated: 1 year (preferred)

Language:

  • Mandarin (required)