Manager - Service Delivery Operations (Shared

2 weeks ago

Subang Jaya, Selangor, Malaysia Otis Full time

Date Posted:

Country:
Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 1501 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia
At Otis, it's our people that make us different.
Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of the Forbes 2023 World's Best Employers
About The Role
We are seeking an HR Shared Services Manager for our newly set up Service Delivery Organisation (SDO) in Malaysia.
In this role, you will report to the Head of Shared Services and be involved in our Service Delivery Center transition projects across the APAC region.
Key Responsibilities
Team Management Lead, coach, and guide team members. Monitor and manage HR cases: Ensure cases are assigned and processed within SLA and in compliance, intervene where necessary. Case management: Ensure accuracy and review/approve cases or tasks assigned. Subject Matter Expert Provide guidance to team members and act as a point of escalation for complex and critical processing or where particular judgment needs to be applied to achieve a solution. Operational Excellence Review service quality and performance, analyze and identify improvement plans or continuous improvement. HR Transformation / Project Participate in HR projects as part of the HR transformation program, plus adhoc in relation to business requirements. What You Will Need to be Successful:
  • 8+ years experience in HR Shared Services organization.
4+ years managerial experience. Able to share knowledge with others in a coaching style that drives performance. Able to work towards tight deadlines with high volumes and conflicting demands. Responds positively to change and remains focused on aspects that can be influenced. Proactive approach, seeking to go the extra mile for the customer within the service model. Why you should join us
Otis is on an exciting journey to set up HR Shared Services (myHR) for APAC based in Malaysia as part of Otis's Global HR Transformation strategy. We are proud to share that Otis myHR team won the "Best Shared Services Team" category in the Shared Services & Outsourcing Network (SSON) Impact Awards 2022.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving, highperformance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, peoplepowered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here
. Become a part of the Otis team and help us #Buildwhatsnext ._

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