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Area Manager
2 weeks ago
Operation Management planning and audit:
- Audit and monitor all Outlet's within _Sarawak Region_ performance overall involving daytoday operation, staff job performance and quality assurance in order to implement corrective actions as necessary to improve efficiency and profitability.
- Work closely with the Human Resource Manager in the planning of manpower, shift schedule, performance management and all matters related to Human Resource.
- Work closely with the Sales and Marketing Executive and or Outlet Manager in the planning of Sales strategies.
- Plan and implement strategies to optimize operational efficiency and costeffectiveness.
- Prepare adhoc audit report timely to the Top Management.
- Prepare Monthly report and present it to Top Management.
2.
Financial Management:
- Develop and manage operating budgets for each Outlet within _Sarawak Region_ ensuring adherence to budget and sales targets by tracking expenses and revenues to ensure profitability.
- Analyse quarterly sales achievement, understand Profit & Loss reports and to identify areas for improving sales and reduce cost.
3.
Team Leadership:
- Recruit, train and mentor all Outlet Managers/ Outlet incharge person as well as all Outlet staff within _Sarawak Region_.
- Manage leave approval for Outlet Managers/ Outlet incharge person and Outlet staff within _Sarawak Region_.
- Manage sufficient manpower per shift on a daily basis in all Outlet within _Sarawak Region_.
- Provide ongoing guidance and support to ensure consistent delivery of high quality of service.
- Foster a positive and inclusive work environment that promotes teamwork, innovation and employee engagement.
1. Customer Service**:
- Monitor customer feedback and satisfaction levels across all Outlets within _Sarawak Region_.
- Implement strategies to enhance the customer experience and address any issues or concerns in a timely manner.
- Build and maintain strong relationships with customers, suppliers and other stakeholders.
2. Quality Assurance**:
- Establish and enforce quality standards for Karaoke equipment, facilities and services.
- Conduct regular audit inspections to ensure compliance with Operation Manual Book and health and safety regulations.
- Implement and review improvement initiatives to enhance the overall quality and efficiency of operations.
3. Business Development**:
- Identify new business opportunities and areas to open new Outlets within _Sarawak Region _according to the timeline set by Management_._
4. Succession Planning**:
Pay:
RM5, RM6,000.00 per month
Benefits:
- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
Expected Start Date: 04/17/2024
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