![Daun Spa Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Front Desk Receptionist-based in Kuala Lumpur Sentul
2 weeks ago
The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.
Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.Full-time.
Position Requirements:
- Must be detailoriented and have ability to multitask.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Must be a team player.
- Must have weekend availability.
- English and Malays is a
must.
Duties and Responsibilities:
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Ensure that the checkin, checkout and payment process is handled in accordance with company policy
- Provide callers and guests offering information of spa treatments, packages, services, and hours of operation.
- Answer the phone promptly and use the guest's name throughout the phone conversation;
- Maintain complete confidentiality in all guest matters in accordance with company policy,
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and wellorganized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM1,500.00 per month
Schedule:
- Fixed shift
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Performance bonus
Application Question(s):
- Willing to relocate to Kuala Lumpur
Language:
- English (required)
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