Customer Success Specialist

3 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

Responsibilities:

  • Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
  • Work with designated trainer/QA to learn exactly the process and requirement of file upload
  • Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
  • Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
  • Meet or exceed expectations set with your Team Leader for daily transactions
  • Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check

Requirements:

  • Good computer skills
  • Good multitasking skills
  • Fluent in Mandarin reading and writing
  • Good logical skills
  • Fresh grad or SPM with 1 year customer service experience
-
Fresh Graduates are encouraged to apply:

  • Prior experience preferred with firms like CHR, CEVA logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc
  • Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to have but not required

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,300.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • Are you able to start immediately?

Language:

  • Mandarin (required)

Location:

  • Kelana Jaya (required)
Expected Start Date: 05/06/2024

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