Customer Success Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time
Be the Sales Team's Secret Weapon at a
Global Luxury Fitness Tech Do you thrive on helping others achieve their fitness goals?


A
Global Luxury Fitness Tech Company on a mission to empower people to live healthier lives - We're looking for a passionate and results-oriented individual to join our team as a
Customer Success Specialist.


In this role, you'll bridge Sales and happy customers. You'll handle digital inquiries and objections, ensuring smooth client conversions. You'll then step in as a key player in delivering solutions, including integration, onboarding, and education.

Basically, you'll help us turn leads into raving fans

Here's what you'll do:

  • Support the Sales team with digital inquiries and objections
  • Become an expert in our solutions and guide clients through integration, onboarding, and education
  • Proactively gather client feedback and advocate for their needs
  • Collaborate across departments to drive product improvements
  • Develop partnerships for seamless integrations and exclusive offerings
  • Ensure smooth client delivery and identify upselling opportunities
  • Analyze programs and contribute ideas for digital development

We're looking for someone with:

  • At least 3 years of customerfacing experience (customer success, account management, etc.) in the SAAS industry
  • Knowledge of digital tools and fitness trends (a plus)
  • Problemsolving skills and the ability to make decisions
  • Excellent communication and interpersonal skills
  • A dependable and resultsoriented attitude
  • A passion for fitness and helping others succeed
**Join us and make a real difference in people's lives

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