Online customer success specialist

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Qsr Brands Full time

As an Online Customer Success Specialist at QSR Brands, located in Kuala Lumpur, Malaysia, you will be responsible for ensuring a positive customer experience through various online platforms.

This entry-level position requires no prior experience, making it the perfect opportunity for individuals looking to kickstart their career in customer success.


Responsibilities:

  • Respond promptly to customer inquiries through various online channels such as emails, chat, and social media
  • Resolve customer complaints and issues in a professional and timely manner
  • Monitor and analyze customer feedback to identify trends and areas for improvement
  • Collaborate with crossfunctional teams to ensure a seamless customer experience
  • Provide product recommendations and solutions based on customer needs and preferences
  • Assist in the development and implementation of customer success programs and initiativesRequirements:
  • Energetic and resilient personality with a positive attitude
  • Strong strategic planning and decision
  • making skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and online customer management toolsBenefits:
  • Retirement plan
  • Free food
  • Free accommodation

Working Environment:

At QSR Brands, we pride ourselves on creating a flexible work environment that adapts to change with speed and efficiency.

We value diversity and inclusivity, and encourage creativity and innovation in all aspects of our business.

Deadline to apply:
May 22, 2024

Equal Opportunity Statement:

QSR Brands is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment.

We celebrate diversity and are dedicated to creating an inclusive workplace where all employees feel valued and respected.

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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