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Clinic Assistant

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Medical Centre Velocity, Cheras Maluri KL Full time

QUALIFICATIONS & EXPERIENCE

  • Diploma in Healthcare
  • SPM graduate
  • Good computer skills eg, Microsoft Word, sufficient to perform required tasks.
  • Good verbal and written English language and Bahasa Malaysia, sufficient to perform required tasks. Multi
- lingual will be an advantage.

  • Good interpersonal skills ie. tactfulness with patients, family members, visitors, staff and general public.
  • Has experience in similar or other administrative or hospitality type of jobs.
  • Interact respectfully with patients, including those with impaired cognition.
  • 5.5 days work and follow clinic operation hours
  • Ability to operate specific outpatient equipment is an advantage.

JOB DESCRIPTION

  • Handling, tracing and tracking medical records of patient in clinic to/from the Medical Record Department/counter prior/after the clinic session.
  • Maintain confidentiality and safety of all patients' records.
  • Take and record height and weight, temperature/ blood pressure or urine dipsticks of patients in the Outpatient notes.
  • Coordinate patient to other departments for diagnostic tests, lab investigations or admission if necessary.
  • Chaperon doctor on clinical treatments or procedure.
  • Assist patients with transfers, ambulation and other mobility eg. wheelchairs.
  • Responsible for the cleanliness and tidiness of the clinics and patient waiting areas. Ensure clinic is wellprepared before clinic starts.
  • Ensure appropriate forms such as lab forms, charge forms etc are filled up as ordered by Doctor and checked correct patient identifications as per hospital policy.
  • Ensure Consent is taken as per hospital policy.
  • Performing administrative jobs including proper and correct filing of patients' records and ensure medical insurance claim forms are updated promptly.
  • Scheduling of customers' appointments as per Doctor's advice and enter in the appointment in Hospital Information System.
  • Proper handling of used instruments and equipment as per hospital policy related to universal precautions and infection control and proper store at a designated place.
  • Report any faulty equipment or instruments to trained nurses so that further action can be taken.
  • Handling phone calls with telephone courtesy and ensure messages are taken appropriately. Practice good customer service skills at all times.
  • Able to handle simple patients' complaint and know how to seek assistance for difficult situation so that clinic's operation is not interrupted.

Pay:
RM1, RM2,400.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Clinical Assistant: 1 year (preferred)

Language:

  • Mandarin (preferred)