Operations Executive

1 week ago


Johor Bahru, Johor, Malaysia Next Level Academy Sdn Bhd Full time

Company Overview:


At Next Level Academy, we are a leading Edutainment company committed to delivering innovative services that make a difference in people's lives.

Our team is driven by a passion for excellence and a dedication to creating a positive impact on our customers and the industry as a whole.

As we continue to grow, we are seeking a talented and dynamic Operations Executive to execute our operations efforts and drive our processes to new heights.


Position Overview:

Responsibilities:

  • Oversee and manage the operational activities of the company, including customer service.
  • Collaborate with department heads to establish operational goals and implement strategies to achieve them effectively.
  • Continuously monitor and analyze operational processes, identifying areas for improvement and implementing efficiency measures.
  • Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality in all operational aspects.
  • Coordinate with suppliers, vendors, and logistics partners to ensure timely delivery of materials and products.
  • Track and manage inventory levels, ensuring optimal stock levels and minimizing excess or obsolete inventory.
  • Monitor and assess customer feedback and inquiries, ensuring timely and satisfactory resolutions.
  • Provide regular reports and updates on operational performance, highlighting key metrics and areas of concern to management.
  • Ensure compliance with industry regulations and company policies, including safety and quality standards.
  • Collaborate with the HR team to onboard and train new operations staff, fostering a positive and productive work environment.
  • Stay uptodate with industry trends, best practices, and new technologies, incorporating relevant advancements into operations.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field; advanced degree is a plus.
  • Proven experience (X+ years) in operations management or a similar role, preferably in the online education sector.
  • Strong analytical and problemsolving skills, with the ability to make datadriven decisions.
  • Excellent organizational and timemanagement abilities, capable of managing multiple tasks and priorities simultaneously.
  • Effective communication and interpersonal skills, fostering collaboration and cooperation across departments.
  • Proficiency in using relevant software and tools for operations management.
  • Demonstrated leadership qualities, with a track record of motivating teams and driving results.
  • A proactive and adaptable mindset, thriving in a fastpaced and dynamic work environment.

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM5, RM8,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • English (preferred)

Ability to Commute:

  • Johor Bahru (preferred)

Ability to Relocate:

  • Johor Bahru: Relocate before starting work (preferred)

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