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Ecommerce Platform Executive
2 weeks ago
Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent customer experience, aligned with best-practices.
Manage to follow up with customers' requests, enquiries, orders etc;- Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;
- Manage to come up with solutions by communicating with online platform's customer service;
- Coordination of packing & arrangement on the shipment base on our Logistics;
- Uploading and maintaining all the SKUs selection on the ecommerce platform;
- Support the Management team in exploring strategic initiatives for our online offering;
- Assistance with price adjustments / promotion deals on ecommerce platform
Job Requirements
- Minimum Diploma
- Able to adapt to a fast paced working environment with tight deadlines
- Energetic, fast learning, responsible, selfmotivated, enthusiastic, mature and meticulous with a cando attitude and good sense of confidentiality
- Team player with good interpersonal, oral and written communication skills
Salary:
RM2, RM2,600.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Experience:
- Ecommerce: 1 year (preferred)
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