Customer Service Agent Intake 11 March Rm2,400 +

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ecommerce Sdn Bhd Full time

Nature of Business:
Established online ecommerce platform in Malaysia.

Location:
Kuala Lumpur.

Working days: 5 days with a 9-hour break (rotational shift from 11am to 11pm).

Salary:
Basic RM2,400 + RM300 (fixed skill allowances) + RM500 (KPI + Attendance Allowances - after 3 months of probation).

Job Requirements:

Minimum SPM or above.
Capable of working on a rotating shift.
Have 1-2 years of call centre experience.
Proficient in both verbal and written English, as well as Bahasa Malaysia.
Business writing abilities are necessary.
The ability to function autonomously.
The capacity to multitask, priorities, and efficiently manage time.

Responsibilities:

  • Customers should receive accurate information and help in a professional manner.
  • Respond to all client requests accurately and on time.
  • Document callcenter processes and frequently asked questions, then focus on continuous process improvement.
  • Be the customer's voice when delivering feedback to the company.
  • Analyse customer experience reports and insights to develop improvement suggestions and actions.
  • To be able to help clients overcome obstacles by offering service recovery.

Salary:
RM2, RM2,800.00 per month

Schedule:

  • Rotational shift

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer service: 1 year (preferred)


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