Customer Service Agent rm2,400 + Allowances

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia BPO Company Full time

Nature of Business:

Established online shopping platform in Malaysia

Location:

Cheras, Kuala Lumpur

Working Days:
5 working days & 9 hours included break (24-hours Rotational shift)

Salary:

Basic RM2,400 + RM300 (KPI Allowances) + RM200 (Attendance Allowance) + RM15 (Night Shift Allowances)

Job Requirements:

  • Minimum SPM and above.
  • Able to work rotational shift.
-
At least 1 year experience in Customer Service or Contact Centers
:

  • Having excellent spoken and written skills in English & Bahasa Malaysia.
  • Being able to work independently.
  • Ability to multitask, prioritize and manage time effectively.

Responsibilities:

  • Provide accurate information and assistance in a professional matter to customers.
  • Respond to all customers' requests in an accurate and timely manner.
  • Document call center processes and FAQs, and work on continuous process improvement.
  • Be the voice of customers to provide feedback to the company.
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
  • To be able to restore issues by providing service recovery to the customers.

Salary:

RM2, RM2,800.00 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Experience:

Contact Centre: 1 year (preferred)

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