Customer Service Representative 11 March Rm2,400 +

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ecommerce Sdn Bhd Full time

Nature of Business:
Established online ecommerce platform in Malaysia.

Location:
Kuala Lumpur.

Working days: 5 days with a 9-hour break (rotational shift from 11am to 11pm).

Salary:
Basic RM2,400 + RM300 (fixed skill allowances) + RM500 (KPI + Attendance Allowances - after 3 months of probation).

Job Requirements:

  • Minimum SPM or above.
  • Capable of working on a rotating shift.
  • Have 12 years of call centre experience.
  • Proficient in both verbal and written English, as well as Bahasa Malaysia.
  • Business writing abilities are necessary.
  • The ability to function autonomously.
  • The capacity to multitask, priorities, and efficiently manage time.

Responsibilities:

  • Customers should receive accurate information and help in a professional manner.
  • Respond to all client requests accurately and on time.
  • Document callcenter processes and frequently asked questions, then focus on continuous process improvement.
  • Be the customer's voice when delivering feedback to the company.
  • Analyse customer experience reports and insights to develop improvement suggestions and actions.
  • To be able to help clients overcome obstacles by offering service recovery.

Salary:
RM2, RM2,800.00 per month

Schedule:

  • Rotational shift

Experience:

  • Customer service: 1 year (preferred)
  • BPO: 1 year (preferred)


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ecommerce Sdn Bhd Full time

    Nature of Business: Established online ecommerce platform in Malaysia.Location: Kuala Lumpur.Working days: 5 days with a 9-hour break (rotational shift from 11am to 11pm).Salary:Basic RM2,400 + RM300 (fixed skill allowances) + RM500 (KPI + Attendance Allowances - after 3 months of probation).Job Requirements:Minimum SPM or above.Capable of working on a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    Role: Customer Service Representative (Malay + English)Project: E-CommerceType: Permanent Job RoleLocation: Prima 1, Block3507, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, MalaysiaQualification: SPM and Above (Added advantage if have Call Center Experience)Working Hours: From 8AM - 12AM (9 hours only) Will be rotatedWorking Days: Monday - Sunday / 5 Days...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Global E-commerce platform for contact center Full time

    WE ARE FOCUSED ON RECRUITING FEB23 (26 FEB 23) & MARCH (11 MARCH) ONLY Nature of Business: Global Ecommerce contact center_ Location: Jalan Raja Chulan, Kuala Lumpur_Working Days: 5 days & 9 hours including break | Shift rotational_ Salary package: RM2,400 + Fix Allowance. + KPI Allowance_- **Must be good experience in Call Center & E-commerce Knowledge_-...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BPO Company Full time

    Nature of Business:Established online shopping platform in MalaysiaLocation: Cheras, Kuala LumpurWorking Days: 5 working days & 9 hours included break (24-hours Rotational shift)Salary: Basic RM2,400 + RM300 (KPI Allowances) + RM200 (Attendance Allowance) + RM15 (Night Shift Allowances)Job Requirements: Minimum SPM and above. Able to work rotational shift.-...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

    Company DescriptionLanguage Talent Solutions Sdn Bhd is a global talent acquisition company based in WP. Kuala Lumpur. We believe in breaking down barriers to find the best talent for our clients. We focus on building globally competitive teams by bridging borders and prioritizing skills over passport limitations.Role DescriptionThis is a contract role for a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

    To handle all customer inquiries based on Standard Procedure and Guideline defined by the Company and Client. Must be ready for shift operation if it's required.Salary Range:RM2,400 to 2,900Working Location:Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala LumpurShift:24/7 shift rotation, 5 days' work with 2 days off. Off days on rotational...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Customer Service - Banking (on-site)Location: Jalan Raja Laut, Kuala LumpurWorking day: Monday - Sunday (5 working days, 2 off days)Working hours: Rotational shift. 8 AM to 11 PM (9 hours per shift including break)Requirements:Fluent in EnglishSPM (credit in Math or English) or STPM with minimum 2 years customer service experienceFresh graduates...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Representative (Banking)Location: Jalan Raja Laut (on-site)Working hours: 8 AM - 5 PM or 2 PM - 11 PMWorking days: Monday to Sunday (5 working days, 2 off days)Salary: RM2,600 - RM3,000Start date: July 2024Requirements: SPM (credit in Math and English) or STPM with minimum 2 years customer service experience Fresh graduates from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

    Company DescriptionAt Language Talent Solutions, we believe that the right talent should not be restricted by borders. We think beyond borders and break down barriers on all fronts. Adding the best person to your team might mean getting out of your usual comfort zone. Right now, to build globally competitive teams, we need to bridge borders across the world...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hellocare Sdn Bhd Full time

    We are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels._ Responsibilities: _ To complete daily duty on time. To provide and support customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The RoleJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. Handle complaints and provide appropriate solutions. Maintain quality and standards by following company guidelines and policies.Skills & Experience Required Excellent and highly effective verbal and written...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer Service RepresentativeKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    MPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    MPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer service representative duties: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Service Facility Management industry Full time

    _Nature of Business: Service facility management company_- Location: Q Sentral, KL Sentral | Menara Maxis KLCC, Jalan Ampang_- Position: Customer Service Representative_**: Salary Range: RM2,500 RM3,000 (Offer based on experience)_: Working Days: Monday Friday | 8:30am 5.30pm**_Job responsibilities:1) Ensuring that all phones are answered according to the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer Service RepresentativeKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....