Customer Service Agent

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

Job Title:
Customer Service Agent

Location:
Kuala Lumpur, Malaysia

Key Responsibilities:

1.

Efficient Client Support:

  • Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering worldclass customer service.
2.

Complaint Management and Resolution:

  • Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
  • Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.
3.

Customer Feedback and Advocacy:

  • Collect, analyze, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
  • Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.
4.

Customer Satisfaction and Loyalty Enhancement:

  • Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
  • Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

Requirements:

1.

Experience and Industry Knowledge:

  • A minimum of 1 year of solid experience in client servicing and account management, preferably within the payment services industry or ecommerce marketplaces.
  • Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
2.

Performance and Results Orientation:

  • Strong focus on achieving business targets and delivering measurable results through effective customer relationship management.
  • Customerfocused mindset, consistently striving to exceed expectations and drive customer loyalty.
3.

Exceptional Communication and Relationship Building Skills:

  • Excellent verbal and written communication abilities in English, with the capacity to convey complex information clearly and concisely.
  • Proficiency in spoken and written Chinese is highly desirable, enabling effective communication with a diverse clientele.
  • Proven ability to establish and nurture strong rapport with clients, building trust and fostering longterm partnerships.
4.

Education:

  • Tertiary education or higher in a relevant field, such as Business Administration, Finance, or Marketing.

Pay:
RM5, RM5,500.00 per month

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (required)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (required)
  • English (preferred)


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