Outlet Café and Florist Supervisor

2 weeks ago


Subang Jaya, Selangor, Malaysia LOTUS Group of Companies Full time

Job Summary:

The Outlet Cafe and Florist Supervisor is responsible for overseeing the day-to-day operations of both the cafe and florist outlets.

This role ensures the delivery of exceptional customer service, maintains high standards of product quality, and manages the operational efficiency of both outlets.

The Supervisor will lead and motivate the team, manage inventory, and coordinate with suppliers, while ensuring compliance with health and safety regulations.


Key Responsibilities:

-
Operational Management:

  • Oversee daily operations of the cafe and florist.
  • Ensure both outlets are wellpresented and fully stocked.
  • Implement and maintain operational procedures and standards.
-
Customer Service:

  • Ensure excellent customer service is provided at all times.
  • Handle customer complaints and feedback effectively.
  • Train staff in customer service best practices.
-
Staff Management:

  • Schedule and supervise staff shift.
  • Conduct regular team meetings and training sessions.
  • Motivate and manage team performance.
-
Inventory and Supply Chain:

  • Monitor and manage inventory levels.
  • Coordinate with suppliers for timely deliveries.
  • Conduct regular stock checks and manage ordering processes.
-
Sales and Marketing:

  • Develop and implement promotional strategies to increase sales.
  • Monitor sales performance and implement action plans to achieve sales targets.
  • Utilize social media and other marketing tools to promote the business.
-
Financial Management:

  • Manage daily financial transactions and cash handling.
  • Prepare financial reports and budgets.
  • Analyze financial performance and implement cost control measures.
-
Health and Safety:

  • Ensure compliance with health and safety regulations.
  • Maintain cleanliness and hygiene standards in both outlets.
  • Conduct regular safety audits and risk assessments.
-
Product Quality:

  • Ensure the quality of food, beverages, and floral products.
  • Work with the team to create new menu items and floral arrangements.
  • Maintain consistency in product presentation and standards.

Qualifications:

-
Education: High school diploma or equivalent; a degree in hospitality management, business administration, or a related field is preferred.
-
Experience: Minimum of 2 years of experience in a supervisory role within the retail, hospitality, or floral industry.

Skills:

  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Proficient in inventory management and financial reporting.
  • Knowledge of health and safety regulations.
  • Ability to work under pressure and handle multiple tasks.

Pay:
From RM2,800.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
Expected Start Date: 07/01/2024
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