Player Support Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia PTW International ( Malaysia ) Sdn Bhd Full time

RESPONSIBILITIES

  • Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating realtime issues to client/supervisor.
  • Translate Mandarin to English and vice versa
  • Report and minutes writing in Korean and/or English

REQUIREMENTS:

  • English (fluent), Korean (fluent, native)
  • Requires to work on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English and Korean in order to liaise with Korean speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer's perspective and give indepth gaming and PC/console troubleshooting support
  • Ability to solve and analyze information accurately with appropriate speed and guidelines
  • Team player
  • Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM4, RM9,000.00 per month

Benefits:

  • Additional leave
  • Maternity leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • 13th month salary
  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Language:

  • Japanese (required)
  • English (required)


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