Helpdesk Support Specialist

Requirements Excellent written and oral communication skills in English.- Mandarin language is an added advantage. Possess at least a Bachelor's Degree in Computer Science or relevant fields Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred. Outbound call center experience is an...

Perform the operations, testing, installation, maintenance and operation of Work Force Service Management (WFMS) for field team so as to ensure proper systems is in place within the agreed timeframe, meeting business needs and user requirement. Perform the operations, testing, installation, maintenance and operation of TM CRM SIEBEL so as to Ensure proper...

KEY RESPONSIBILITIES Respond to requests for technical assistance in person via phone, electronically. Research questions using available information resources. Follow standard Helpdesk procedures. Advise user on appropriate action. Log all help desk interactions. Prepare activity reports Administer help desk software. Respond and resolve IT Helpdesk cases...

Account Helpdesk AgentAre you ready to join the workspace transformation?Leading a transformation requires talent, energy, focus and commitment - that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.If that sounds like you read below to find out moreJob purposeIWG currently has...

Company OverviewADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7 Contractor as...

DUTIES AND RESPONSIBILITIES:Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Help with troubleshooting hardware and softwareInstalling and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems...

Position : IT Support ( L1 Helpdesk - Australia Market)Tenure: 1 year Contract renewable basisWorking Location : Kuala LumpurWorking Hours : : Night Shift (Fixed Shift)Salary: RM 4000- RM4300 ( including RM 500 shift allowance)Job responsibility Proficient in onboarding and offboarding processes for users in systems such as Office, Gmail, Clinical systems,...

Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...

Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandard/unstructured and require some clarification or conceptual thinking. Listen attentively to customer needs...

Kindly find below details and JD for Service Desk Analyst rolePosition: Service Desk AnalystWork Location: Cyberjaya, Selangor MalaysiaJob Type: Contract (Extendable)Language EnglishSkill set & Experience. General Experience of working in a large customer focused environment. At least 1 years' experience in a customer service industry, preferably IT based....

ob title - Helpdesk Representative - Mandarin SpeakerLocation - Kuala Lumpur, MalaysiaDuration - Permanent Full TimeOpen for expatsRequirements: Responsible for resolving staff and customer technological questions that need technical support. Excellent written and verbal communication skills Able to clearly communicate technical concepts to both technical...

Company InformationOur client, an IT Support and Solutions; and expert in ITSM, infrastructure, app development, AI analytics, and open source tech, is looking for Helpdesk personnel. This role will be responsible for providing technical support and assistance to clients, with a primary focus on resolving network and security-related issues. Helpdesk...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

Act as single point of contact for users for all IT Incidents and Service Request. Taking ownership of incidents and managing them in a logical and methodical manner. Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures. Log, track, follow up, update and monitor issues logged into...

Job PurposeIn this role, you will provide first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of incoming queries and...

As an IT specialist, you will be responsible for supporting QCP's IT infrastructure and operations as well as business continuity controls on-premise and on cloud. You will work closely with cross-functional teams across IT and business to create and drive solutions to effectively address cyber security and business continuity risks, build trust, improve...

RESPONSIBILITIES: Receiving and managing complain (CMMS System) from user to personincharge Answering phone call from users and staff. Update customer data and daily activity. Properly escalate queries to the next level of support ( technical team). Follow up with customer (users) on the resolved queries. Any other task that given by Supervisor/ Head of...

Company DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Job titleCS Specialist, FSSPurposeCS Specialist is part of the fss service helpdesk team. CS Specialist is responsible to attend to Service Now (SN) tickets within the specified SLA, resolve SN tickets (within scope) and...

RESPONSIBILITIES: Receiving and managing complain (CMMS System) from user to personincharge Answering phone call from users and staff. Update customer data and daily activity. Properly escalate queries to the next level of support ( technical team). Follow up with customer (users) on the resolved queries. Any other task that given by Supervisor/ Head of...