Technical Helpdesk Support

KEY RESPONSIBILITIES Respond to requests for technical assistance in person via phone, electronically. Research questions using available information resources. Follow standard Helpdesk procedures. Advise user on appropriate action. Log all help desk interactions. Prepare activity reports Administer help desk software. Respond and resolve IT Helpdesk cases...

Requirements: Excellent written and oral communication skills in English. Mandarin language is an added advantage. Possess at least a Bachelor's Degree in Computer Science or relevant fields Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred. Outbound call center experience is an...

Company OverviewADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7 Contractor as...

Requirements Excellent written and oral communication skills in English.- Mandarin language is an added advantage. Possess at least a Bachelor's Degree in Computer Science or relevant fields Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred. Outbound call center experience is an...

Position : IT Support ( L1 Helpdesk - Australia Market)Tenure: 1 year Contract renewable basisWorking Location : Kuala LumpurWorking Hours : : Night Shift (Fixed Shift)Salary: RM 4000- RM4300 ( including RM 500 shift allowance)Job responsibility Proficient in onboarding and offboarding processes for users in systems such as Office, Gmail, Clinical systems,...

Perform the operations, testing, installation, maintenance and operation of Work Force Service Management (WFMS) for field team so as to ensure proper systems is in place within the agreed timeframe, meeting business needs and user requirement. Perform the operations, testing, installation, maintenance and operation of TM CRM SIEBEL so as to Ensure proper...

ob title - Helpdesk Representative - Mandarin SpeakerLocation - Kuala Lumpur, MalaysiaDuration - Permanent Full TimeOpen for expatsRequirements: Responsible for resolving staff and customer technological questions that need technical support. Excellent written and verbal communication skills Able to clearly communicate technical concepts to both technical...

Kindly find below details and JD for Service Desk Analyst rolePosition: Service Desk AnalystWork Location: Cyberjaya, Selangor MalaysiaJob Type: Contract (Extendable)Language EnglishSkill set & Experience. General Experience of working in a large customer focused environment. At least 1 years' experience in a customer service industry, preferably IT based....

Account Helpdesk AgentAre you ready to join the workspace transformation?Leading a transformation requires talent, energy, focus and commitment - that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.If that sounds like you read below to find out moreJob purposeIWG currently has...

Company InformationOur client, an IT Support and Solutions; and expert in ITSM, infrastructure, app development, AI analytics, and open source tech, is looking for Helpdesk personnel. This role will be responsible for providing technical support and assistance to clients, with a primary focus on resolving network and security-related issues. Helpdesk...

_Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

DUTIES AND RESPONSIBILITIES:Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Help with troubleshooting hardware and softwareInstalling and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems...

Act as single point of contact for users for all IT Incidents and Service Request. Taking ownership of incidents and managing them in a logical and methodical manner. Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures. Log, track, follow up, update and monitor issues logged into...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

GENERAL SUMMARY:DUTIES & RESPONSIBILITIES: Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize...

by asking the right questions, analyzing and allocating the case appropriately based- on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding- test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues...

RESPONSIBILITIES: Receiving and managing complain (CMMS System) from user to personincharge Answering phone call from users and staff. Update customer data and daily activity. Properly escalate queries to the next level of support ( technical team). Follow up with customer (users) on the resolved queries. Any other task that given by Supervisor/ Head of...

Job descriptionQUALIFICATION: Bachelor degree in IT or related field from recognized university 13 years of experience in technical support Fresh graduate encourage to applyREQUIRED KNOWLEDGE: Good knowledge of Windows & Webbased Application. Knowledge in IT Technical support is an advantage. Experience in Learning / Training is a plus.KEY RESPONSIBILITIES:...