IT Helpdesk

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Net2source LLP Full time
Kindly find below details and JD for Service Desk Analyst role

Position:
Service Desk Analyst

Work Location:
Cyberjaya, Selangor Malaysia

Job Type:
Contract (Extendable)

Language

  • English
Skill set & Experience.

  • General
  • Experience of working in a large customer focused environment.
  • At least 1 years' experience in a customer service industry, preferably IT based.
  • At least 2 years' experience of working in a helpdesk/customer handling environment.
  • Fresh graduates with IT knowledge are welcome to apply.
  • Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage
  • Good interpersonal skills and customer interface skills both on the phone and in person with
- customers and colleagues

  • Good written and verbal communication skills in particular, verbal and telephone enquiry handling skills in business fluent English
  • Excellent listening skill
  • Good analytical skills and an ability to define the precise nature of customer problems.
  • Ability to conceptualize problems.
  • Ability to give specific and clear instructions and problemsolving advice.
  • Ability to organize and prioritize work in an effective manner.
  • Ability to work under pressure and be decisive.
  • Ability to support multiple accounts/customer environment.
Technical Skills

  • In depth knowledge of PC technologies and desktop/server hardware and software architectures
  • Knowledge of cabling and network architectures
  • Ability to grasp new technical concepts quickly.
  • Basic understanding of computers and how they are configured.
  • Ability to identify and distinguish between hardware, software, network, and server problems.
  • Good knowledge of Atos Origin support teams and their interface with customers
  • Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
  • Knowledge and experience in RAS support and general administration

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