Helpdesk Support Night Shift Only

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

**Job Responsibility**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. - Log all calls into the ticketing system and entering details and accurate information into ticketing system. - Take end to end responsibility of the logged requests and monitor work progress to achieve customer...

**KEY RESPONSIBILITIES** - Respond to requests for technical assistance in person via phone, electronically. - Research questions using available information resources. - Follow standard Helpdesk procedures. - Advise user on appropriate action. - Log all help desk interactions. - Prepare activity reports - Administer help desk software. - Respond and resolve...

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...

Role Title : Customer Service Professional (MHL_Mandarin_Speaker) - Work from office mode - Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services) - Salary Package: BASIC RM 2400+ Language Allowance RM300 + RNR Allowance (Up to RM 400) + up to RM 1000 (Commission) - Medical &...

**English and Tamil Interpreters** Full-time night job following US Pacific Time Zone, 5 days work a week Work From Home (WFH) **Able to Speak and Read TAMIL IS A MUST** - RM4,800-RM10,000 per month + SOCSO + EPF - 14 days paid sick leave, 12 days annual leave and US holidays - 1 month training provided with Training allowance of RM4300 Job...

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...

First level of support for internal employees and customers c) Major Incident outside business hours support and to collaborate with Product, Engineering and CMT for Priority 1 incident. To ensure it can be managed within 2 hours resolution time and ensure it properly escalates to the support. d) Ensure proper handover from 1 shift to another to ensure...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

Position : IT Helpdesk (System Administrator) Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. -...

**DUTIES AND RESPONSIBILITIES：** 2. Diagnosing issues with computer software, peripherals, and hardware. 3. Running software diagnostic tools and physically inspecting hardware systems. 4. Help with troubleshooting hardware and software 5. Installing and configuring computer hardware, software, systems, networks, printers and scanners 6. Monitoring...

**Requirements** - Good communication skills - Preferably contact centre working experience background - Having a good command of the English language due to project nature - University education or **certificate preferably in IT or a related discipline**: - Good computer literacy (able to navigate, utilize computer) - Able to start immediately will be an...

Financial Sector Support Specialist - Late Night ShiftThis role involves providing comprehensive support to clients in the financial sector, specifically during late-night hours. The successful candidate will be responsible for resolving customer issues efficiently and effectively.Job Highlights:Excel in daily tasks by staying up-to-date on company...

Responsible to acknowledge and support current customer. Perform incident and service request handling based on ITIL. Creates, manages and update tickets based on the support requested by customers. Monitors current customer’s equipment health and escalating to senior engineer when required. Basic network and system troubleshooting skills. **Handling...

1) Main role to assist welcome call handling (calling will be done by call centre) 2) Handling of welcome call listing with data sorting, dedupe, filtering before sharing with call centre 3) Follow up the welcome call status with call centre 4) Escalation of observation to bank partners, if necessary 5) Attend to welcome call request raised by bank...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : Bangsar South, KL **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate based on...

Woking Hour : 9pm to 6am (Monday - Friday) Job Details: - Gathering, collating and preparing documents - Sorting the documents, scanning the document, scanning and pack the documents - Capturing data into database **Requirements**: - Experience as admin, data entry or clerk is an advantage - Basic knowledge in computer - The ability to manage and process...

**Key Responsibilities**: - Manages batch job execution and monitoring batch output & event handling. - Prompt incident identification, escalation & reporting. - Generate ad-hoc/daily/monthly/yearly reports. - Adhere to all operational & physical security procedures. - Provide operational support when necessary. - Perform callouts and escalation as per the...

Perform 1st level troubleshooting to customer technical support queries. - Prioritize and manage several open issues at one time. - Maintain detailed records of daily interactions with customers, procedural documents, reported issues, and completed solutions along with any further actions required of management. - Communicate clearly and effectively with end...

**Job description** - At least have IT Experience - Working includes Shifts (Weekend and Public Holiday) - Ensure timely and accurate delivery of technology products and services to Agents. - Record issues in HelpDesk System - Communicate the Issues to the technician - Generate daily, weekly, monthly management reports - Manage multiple areas of technology...