IT Helpdesk Support

5 months ago


Kuala Lumpur, Malaysia MHNexus SDN BHD Full time

QUALIFICATION REQUIRED (In terms of education, training, skills or experience)
- Bachelor in Information Technology (Information System) or above.
- Required language(s): Bahasa Malaysia, Bahasa English or other dialects.
- Fresh graduate or 1 year of working experience in the related field is required.
- Ability to analyze & understand basic project scopes and changes requirement.
- Self-motivated, dedicated, hardworking & resourceful.
- Able to work under pressure within tight deadline.
- Excellent knowledge of Customer Service best practice.

RESPONSIBILITIES:

- Support cases will be logged forwarded to this Helpdesk Team for technical support.
- To stand-in for Customer Service role for taking in support requests via Hotline
- To assist users with any logged IT related incident.
- To accurately record, update and document case updates using the IT helpdesk system.
- To work within the SLA, policies and procedures.
- Performs any task assigned by their Operation Manager.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday



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