Homebased Account Helpdesk Support

Are you ready to join the workspace transformation? Leading a transformation requires talent, energy, focus, and commitment - that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality. If that sounds like you read below to find out more! Job purpose IWG currently has openings for...

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...

**DUTIES AND RESPONSIBILITIES：** 2. Diagnosing issues with computer software, peripherals, and hardware. 3. Running software diagnostic tools and physically inspecting hardware systems. 4. Help with troubleshooting hardware and software 5. Installing and configuring computer hardware, software, systems, networks, printers and scanners 6. Monitoring...

**Job Responsibility**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. - Log all calls into the ticketing system and entering details and accurate information into ticketing system. - Take end to end responsibility of the logged requests and monitor work progress to achieve customer...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : Bangsar South, KL **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate based on...

**KEY RESPONSIBILITIES** - Respond to requests for technical assistance in person via phone, electronically. - Research questions using available information resources. - Follow standard Helpdesk procedures. - Advise user on appropriate action. - Log all help desk interactions. - Prepare activity reports - Administer help desk software. - Respond and resolve...

Job SummaryThe Helpdesk Operations role at Agridence Pte. Ltd. involves ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing exceptional customer support.This role requires strong analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions. The incumbent must possess...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : Bangsar South, KL **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate based on...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,800 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : Bangsar South **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate based on...

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...

We are seeking an experienced Helpdesk Operations Coordinator to join our team in Malaysia. As a critical member of our service team, you will be responsible for managing the helpdesk, ensuring that all requests from customers are handled promptly and effectively.To achieve this, you will work closely with internal and external stakeholders, collaborating...

Location Malaysia, Kuala Lumpur Department IT PLAY, GROW and WIN To be a part of Virtuos means to be a creator and aim at excellence. At Virtuos, we harness the latest technologies to make video games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in...

About the RoleWe are seeking a highly skilled and organized Helpdesk Operations Manager to join our team at WORQ Enterprise. As a key member of our operations department, you will be responsible for providing exceptional customer service to our members, resolving technical issues, and improving our overall helpdesk operations.Main Responsibilities:Process...

Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. - Prepare activity reports - Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate. - Performs any task assigned by their Operation...

**Req ID**: 177459 We are currently seeking a IT Helpdesk Support - Japanese Speaking to join our team in kuala lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). - Record, Update and Escalate Support issues to the next level in a timely manner. - Support all IT onboarding activities for end-users - Work with our internal IT Teams on system...

N2N Connect Berhad invites applications from skilled Customer Support Representatives to join our team in the Trading & IT Industry.Responsibilities include:Providing exceptional customer service to brokers and resolving their queries.Ensuring the smooth operation of our IT Service Helpdesk & Customer Services.Monitoring and identifying defects or downtimes,...

**Job description** - At least have IT Experience - Working includes Shifts (Weekend and Public Holiday) - Ensure timely and accurate delivery of technology products and services to Agents. - Record issues in HelpDesk System - Communicate the Issues to the technician - Generate daily, weekly, monthly management reports - Manage multiple areas of technology...

**Our client is International Banking Industry.** - The Technology Service Desk acts as a 1st Level of support in relation to the required services within the Service Management environment. - The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service...

**Job description** - Must have Call Centre Experience - Must have IT Experience - Working includes Shifts (Weekend and Public Holiday) - Ensure timely and accurate delivery of technology products and services to Agents. - Record issues in HelpDesk System - Communicate the Issues to the technician - Generate daily, weekly, monthly management reports - Manage...

Job DescriptionThe Helpdesk Support Specialist will play a critical role in delivering exceptional customer experiences and ensuring seamless support operations.ResponsibilitiesWork a 24 x 7 shift rotation, providing customer support and resolving service requests.Collaborate with internal teams to identify and resolve technical issues.Communicate...