Helpdesk Support

4 weeks ago


Kuala Lumpur, Malaysia Pacific Comnet (M) Sdn Bhd Full time

Perform 1st level troubleshooting to customer technical support queries.
- Prioritize and manage several open issues at one time.
- Maintain detailed records of daily interactions with customers, procedural documents, reported issues, and completed solutions along with any further actions required of management.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

**Job Requirements**
- **Able to work on shift based in the office**.
- Experience in administering data telecommunication services.
- Good communication skills and customer oriented.
- Update with colleague and superior to share information and knowledge to ensure best customer experience.

**Job Type**: Part-time

**Salary**: RM10.00 - RM12.00 per hour

Expected hours: 36 - 48 per week

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus


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