Helpdesk Support Cantonese Speaker

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT SERVICES SDN BHD Full time
Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly.

  • Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools.
  • Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage these incoming requests and prioritize them based on urgency and impact.
  • Assist with software installation, update, or upgrade remotely whenever necessary.
  • Ensure that all support activities are in line with SLAs and response time commitments.
  • Any other duties as instructed by the Reporting Officer or HOD.

Requirements:

  • Minimum Diploma/Advanced Diploma or higher in any ITrelated field.
  • Communicate clearly and effectively, both verbally and in writing, with customers, reporting officers, other authorized third parties, stakeholders, etc.
  • Able to work on shift hours.
  • Must possess a good teamwork spirit, positive attitude, good discipline, and fully comply with the SOP set by the company and management.
  • Familiarity with helpdesk or ticketing systems for incident tracking and management.
  • Familiarity with diagnosing and rectifying ITrelated issues remotely.
  • Required language(s): Cantonese, Mandarin, English and Malay.

Job Type:
Contract

Contract length: 12 months

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Day shift
  • Night shift
  • Rotational shift


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