IT Helpdesk Support

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

KEY RESPONSIBILITIES Respond to requests for technical assistance in person via phone, electronically. Research questions using available information resources. Follow standard Helpdesk procedures. Advise user on appropriate action. Log all help desk interactions. Prepare activity reports Administer help desk software. Respond and resolve IT Helpdesk cases...

Account Helpdesk AgentAre you ready to join the workspace transformation?Leading a transformation requires talent, energy, focus and commitment - that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.If that sounds like you read below to find out moreJob purposeIWG currently has...

Company OverviewADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7 Contractor as...

Requirements: Excellent written and oral communication skills in English. Mandarin language is an added advantage. Possess at least a Bachelor's Degree in Computer Science or relevant fields Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred. Outbound call center experience is an...

Requirements Excellent written and oral communication skills in English.- Mandarin language is an added advantage. Possess at least a Bachelor's Degree in Computer Science or relevant fields Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred. Outbound call center experience is an...

Job Responsibilities Provide a friendly and professional point of contact for customers for any queries or concerns. Liaise with wider team members to ensure the best resolution, consistent with the contract. Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement tasks,...

DUTIES AND RESPONSIBILITIES:Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Help with troubleshooting hardware and softwareInstalling and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems...

Position : IT Support ( L1 Helpdesk - Australia Market)Tenure: 1 year Contract renewable basisWorking Location : Kuala LumpurWorking Hours : : Night Shift (Fixed Shift)Salary: RM 4000- RM4300 ( including RM 500 shift allowance)Job responsibility Proficient in onboarding and offboarding processes for users in systems such as Office, Gmail, Clinical systems,...

Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandard/unstructured and require some clarification or conceptual thinking. Listen attentively to customer needs...

Kindly find below details and JD for Service Desk Analyst rolePosition: Service Desk AnalystWork Location: Cyberjaya, Selangor MalaysiaJob Type: Contract (Extendable)Language EnglishSkill set & Experience. General Experience of working in a large customer focused environment. At least 1 years' experience in a customer service industry, preferably IT based....

ob title - Helpdesk Representative - Mandarin SpeakerLocation - Kuala Lumpur, MalaysiaDuration - Permanent Full TimeOpen for expatsRequirements: Responsible for resolving staff and customer technological questions that need technical support. Excellent written and verbal communication skills Able to clearly communicate technical concepts to both technical...

Support imaging new laptop. Support new laptop replacement for user. Support prepare old computer with end users for upcoming laptop replacement. Support any request helpdesk function as required.Requirements: Possess at least a Degree/Diploma in Information Technology or Computer Science. Proficiency in Technology will be added advantage. Must have good...

Desktop Technician will provide day to day localRequired Technical Skills:- Ticketing Systems ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Reimaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.Experience in MAC.Functions include: Windows 710, Microsoft Active Directory, MS Office 365,...

Company InformationOur client, an IT Support and Solutions; and expert in ITSM, infrastructure, app development, AI analytics, and open source tech, is looking for Helpdesk personnel. This role will be responsible for providing technical support and assistance to clients, with a primary focus on resolving network and security-related issues. Helpdesk...

Support imaging new laptop. Support new laptop replacement for user. Support prepare old computer with end users for upcoming laptop replacement. Support any request helpdesk function as required.Requirements: Possess at least a Degree/Diploma in Information Technology or Computer Science. Proficiency in Technology will be added advantage. Must have good...

Act as single point of contact for users for all IT Incidents and Service Request. Taking ownership of incidents and managing them in a logical and methodical manner. Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures. Log, track, follow up, update and monitor issues logged into...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...