IT Service Desk Executive
1 week ago
Job Summary
- Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
- Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
- Respond to requests for technical assistance in person via phone, electronically
- Research questions using available information resources
- Follow standard Helpdesk procedures
- Advise user on appropriate action
- Log all helpdesk interactions
- Prepare activity reports
Key Responsibilities
- Must have Bachelor Degree
- Administer helpdesk software
- Respond and resolve IT Helpdesk cases within SLA commitment
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and update
- Any other duties as and when deemed necessary
- Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
Must be able to work on Shift:
Fluent in English
Job Type:
Contract
Contract length: 12 months
Pay:
RM3, RM4,000.00 per month
Schedule:
- Monday to Friday
- Rotational shift
Application Question(s):
- Notice Period
- Age
- Able to work on Shift?
Experience:
- IT
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