IT Service Desk Analyst

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ssquad Global Full time
Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users

  • Imaging and reimaging laptops and desktops setting it up with required configurations for new and existing users.
  • Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
  • Active Directory for user account management
  • ServiceNow ticketing system
  • SCCM for Imaging and reimaging laptops and desktops as well as deployment of software's
    Windows 10 Microsoft Office365
    Microsoft Teams Skype For Business
    One drive Data migrations and backups
    Laptop and Desktop deployments Welldeveloped time management skills
    Ability to work independently as single handed onsite:
  • Providing desk side technical support for users including walk-ins and calls & support tickets generated.
  • Imaging and reimaging laptops and desktops setting it up with requires configurations for new and existing users.
  • Troubleshooting hardware/software and network issues.
  • Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
  • Work with project offices to ensure project continuity and be able to deliver on time

Job Requirement

  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills

Job Type:
Contract

Pay:
RM2, RM3,000.00 per month

Schedule:

  • Fixed shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • How many days of notice period do you have?
  • What is your visa status ?

Experience:

  • IT Service desk: 2 years (preferred)

Language:

  • English (preferred)


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