Customer Service Helpdesk Coordinator Mandarin
1 week ago
- Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.
- Support the activities of the Customer Engineers assigned or within a particular geographic region or territory (Hong Kong & Taiwan).
- To plan, prioritize, assign and monitor all open work orders for the Customer Engineers.
- Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.
Requirements:
- Well spoken and written in Cantonese, Mandarin and Basic English.
- Minimum Diploma/Degree in any field.
- Minimum 1 year(s) working experience in Customer Service and Support industry is preferred.
- Fresh Graduates are encouraged to apply. Full Training will be provided
- Good interpersonal and communication skills, verbal and written as well as listening skills.
- Willing to work on night shifts arrangement. Shift allowance will be provided.
- Willing to work on weekend and public holidays.
Job Type:
Contract
Contract length: 12 months
Salary:
Up to RM4,800.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
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