Program Manager

2 weeks ago

Johor Bahru, Johor, Malaysia Flex Full time

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.


We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

Job Summary


To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _Program Manager _located in _Senai, Johor_.


What a typical day looks like:

  • Lead the execution of the customer requirements, and through that deliver the projected value to Flex and its customers, using tools and initiatives of the company, to maintain business relationship and maximize customer satisfaction.
  • PM is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
  • As the owner of the account in the site, the PM focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities.
  • Coordinates the development and implementation of Global Account strategies and projects through the CFT.
  • Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.
  • Develop and maintain business relationship; Maximize customer satisfaction. Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
  • Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
  • Coordinates the process of View Point, where customer's and GAM satisfaction is reviewed; It includes the implementation of actions with the organization to improve.
  • Monitors, reports and coordinates any troubleshooting of accounts receivables (AR)
  • Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to customer when applicable.
  • Responsible and accountable to maintain price book in Baan.
  • Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook(FOL) for its organization.
  • Responsible to manage claims through CMT tool and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements. Escalates with GAM, if needed, to assure collection.
  • Collection of excess and obsolete (E&O) and variations to agreed price of purchase (PPV) with the information received from materials.
  • Coordinate problem solving, and escalates challenges encountered on the program that that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment
  • Participate on continuous improvement projects to increase profitability. (Operations & Materials)
  • Accountable for the correct functioning of the CFT
  • Coordinates with the CFT the generation of reporting and analytical information for decisionmaking with the client (materials, quality, testing, etc.)
  • Monitors the actions generated by the opportunities or needs of the project to comply with the customer metrics and/or internal objectives
  • Coordinates and/or escalates the resolution of operational problems where any of its projects does not have sufficient resources to meet the commitments previously established.
  • Coordinates with the CFT the data collection for quotes or requotes for existing customers, reviews with GAM and seeks approval from PM Director or GM.
  • Coordinates with the CFT the collection of data for the preparation of presentations in General or for Quarterly Business Reviews with the customer.
  • Coordinates the resolution of problems or extraordinary situations with shipments of product, this does not include day to day activities.
  • Escalates the resolution of systemic problems or processes in the supply chain.
  • Coordinates with the CFT and/or escalates to the functional areas, the troubleshooting of on time delivery of products (OTD)
  • Coordinates with the CFT the forecast acceptance process and communicates the commit of the operation and impact to the customer. (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.).
  • Coordinate communication and relationship with the segment group on account strategy and commercial aspects
  • Coordinates with the CFT the introduction of new products through FPLC methodology and accountable to track project completion on time.
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