Service Advisor

2 weeks ago


Banting, Selangor, Malaysia Edaran Otomobil Nasional Berhad Full time
Present smart/neat personal appearance.

Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily.


  • Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for business targets (Sales and Throughput).
  • Receive/attend to (internal & external) customer courteously, accept the vehicle and assess service/repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer's prior approval/ signature before commencing any service/repair needs.
  • Perform customer care process from the appointment, reception, preacceptance inspection, key in customer's repair needs, monitoring vehicle work progress, conduct a final check before delivery, job explanation during delivery, and perform followup with customer after three (3) days of service/ repair.
  • Ensure all vehicles and relevant documents are completed before time promised. Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.
  • Followup vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary.
  • Promote the sale of service labor, parts, accessories, and lubricants without overselling and ensure maximum productive hours are sold ensuring minimum idle time.
  • Represent customer's interest / concerns. Look into their service/ repairs needs and sell / promote professional services to customer, build good image of the company and enhance excellent rapport with them.
  • Ensure customer retention is maximized and complaints are minimized.
  • Process warranty claims daily and ensure the compliance of the claims submission with principal requirement
  • To prepare technical report, product quality report supplement on market problems for executive's attention
  • Handle customer's inquiry inperson, letters / telephone calls. Perform as technical consultant, handle and resolve customer's complaints at branch level and ensure all customer's details are updated daily.

Salary:
RM1, RM2,300.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Education:

  • STM/STPM (preferred)

License/Certification:

  • Driving License D/DA (required)

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