Perodua Service Advisor

2 weeks ago


Banting, Selangor, Malaysia Syarikat Perniagaan Soon Lee Sdn Bhd Full time
1.Reports directly to the Service Manager/superior.

  • Achieve service performance, CSI or any other measurable/non measurable target given.
  • Responsible on advising and communicating with customers about their vehicle repair needs and relaying information to the mechanics.
  • To comply on Customer Handling procedure based on PSM standard especially in reception, delivery area or any other area related with customer and technical personnel.
  • To establish and maintain good customer relations by conducting service reminder and follow up.

To handle telephone inquiries (eg:
appointment booking etc) and assist customers accordingly.

  • To inform and promote any new product/accessories or campaign available.
  • To monitor and update Customer Request Order based on Perodua policy.
  • To assist Perodua HQ for any technical & service information required.
  • To ensure adherence of warranty policy and procedures.
  • To assist/prepare on any report require by HQ/superior.
  • To perform any other duties specified by SM/superior.

Pay:
RM1, RM2,800.00 per month

Supplemental pay types:

  • Yearly bonus
Expected Start Date: 07/01/2024
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