IT Support

2 weeks ago


Cyberjaya, Selangor, Malaysia AMK Technology Sdn Bhd Full time
1. Provide first-level technical support and troubleshooting assistance for users
encountering issues with the system.

  • Respond promptly to inquiries, incidents, and service requests related to the
  • Diagnose and resolve basic technical problems with the system, including login
issues, navigation problems, and basic functionality inquiries.

  • Document all support interactions and reported issues accurately and
comprehensively in the ticketing system or helpdesk software.

  • Escalate unresolved or complex issues to level 2 or level 3 support personnel or
relevant technical teams for further investigation and resolution.

  • Follow established procedures and protocols for incident management, including
proper escalation paths and service level agreements (SLAs) adherence.

  • Provide guidance and assistance to users on the system features, functionalities,
and best practices

Requirements:

Open to all fresh IT graduates
Willing provide 24/7 support, including weekends and public holidays

Education :
A certificate in IT or equivalent is required.

Job Type:
Contract

Contract length: 24 months

Salary:
RM2, RM3,000.00 per month
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