Payroll & Implementations Manager (Sea)

2 weeks ago

Remote, Malaysia Employment Hero Full time

Description:

Our mission and where you fit in:
Employment Hero is an Australian tech unicorn - valued at over $1.25 billion.

Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits.

We've grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally.

We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.


What might your days look like:

We are seeking a dynamic and experienced leader to oversee the management of our end to end outsourced payroll processing service teams.


You will lead a team that will implement and subsequently perform full function payroll tasks including onboarding, auditing, reconciliations, terminations, income deductions (EPF, SOCSO, EIS,CPF, amongst others), reporting obligations ensuring excellent, proactive and timely customer service in all dealings with your managed payroll clients and employees.


This role will report to the Head of Services, South East Asia and work to improve processes, manage changes and support the overall strategic direction of the team.

You will be tasked with managing, supporting and develop your team to ensure they are working to their full potential, tracking and reporting on KPIs and margins, whilst looking for ways to innovate processes.

This role is challenging. Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, collaborate with stakeholders, prioritise tasks, and drive outcomes.

As a Payroll & Implementations Manager, you'll be responsible for:

Payroll Process Management

  • Endtoend processing of weekly, fortnightly and monthly client pay runs in accordance with instructions, agreed expectations and best practice
  • Provide excellent and proactive customer service in all dealings with your managed payroll clients and employees
  • Perform full function payroll tasks including onboarding, auditing, reconciliations, terminations, income deductions (EPF, SOCSO, EIS, CPF, etc), reporting obligations
  • Assist with ad hoc projects
  • End to end project managing new client onboarding and implementation following established processes including kickoff meetings, system configuration, training, parallel run, year to date import and go live

Team Management

  • Manage, support and develop your direct reports
  • Conduct 1:1's with direct reports
  • Accountable for new starter induction and training
  • Ensure team member absences, such an annual leave, are appropriately managed with adequate handover and advising relevant people internally and externally
  • Actively participate and contribute to the weekly leadership meetings and lead team meetings

Subject Matter Expertise:

  • Implement robust quality assurance processes to ensure adherence to project requirements, industry standards, and regulatory compliance.
  • Have a deep understanding and expertise in payroll processing, legislation for both Malaysia and Singapore.
  • Act as the primary point of contact for escalated client issues, demonstrating strong problemsolving skills and a commitment to client satisfaction.

Innovation & Process Improvement:

  • Client Payroll processing improvements within your portfolio
  • Proactively highlight with a solution focus, any obstacles in the implementation process for any specific clients i.e any new clients where the current process has come across roadblocks or challenges

Collaboration & Communication:

  • Foster a collaborative environment by promoting open communication and knowledge sharing among team members and crossfunctional teams.
  • Facilitate regular meetings and discussions to ensure alignment on project objectives, priorities, and milestones.
  • Act as a liaison between different departments, facilitating seamless communication and collaboration to achieve project goals.

What you will bring:

  • 6+ years of payrolll consulting or payroll management experience
  • Proven experience in a leadership or management position, ideally managing teams remotely or based in different geographies
  • Proven track record of successfully leading teams and driving results in a fastpaced, clientfocused environment.
  • Experience in project management, either practical or learned.
  • High level of written and verbal communication including stakeholder engagement and stakeholder management. Ability to converse in Malay or Cantonese desirable
  • Passionate, self starter with a growth mindset

Life at Employment Hero:

Remote-first principles:


At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connectio

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