Social Media Representative

2 weeks ago

Bayan Lepas, Malaysia AW TEAMS SDN BHD Full time
Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
  • Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
  • Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
  • Working with the marketing team to develop comprehensive social media strategies.
  • Maintaining a working knowledge of company products to effectively communicate with customers.
  • Attending social media related meetings as required to represent the company.
  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Staying informed on social media trends, innovations, and changes.

Requirements:

  • A bachelor's degree in social media management, marketing, or a related field.
  • A minimum of 2 years' experience as a social media representative, or a similar role.
  • A year of customer service experience would be beneficial.
  • Excellent knowledge of social media best practices.
  • Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
  • Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics.
  • Solid customer service skills.
  • Good communication and interpersonal skills.
  • Ability to work independently in a fastpaced environment.

Working Hours:
Monday to Friday (9am to 7pm) Remote Working
AW Teams Sdn Bhd belongs to the Assembly Works Group.

Assembly Works provides corporate services to clients, including but not limited to, Accounting Services, Corporate Secretarial Services, Human Resources, Marketing and Advisory services.

STPM / A Level or Equivalent

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