Korean Customer Success Specialist

2 weeks ago

Bayan Lepas, Malaysia Teleperformance Malaysia Full time

Job Details
- Company: Teleperformance Malaysia
- TP Code: HY-MET-CSS-KR-001
- Job Title: Customer Success Specialist - Korean + English
- Location: Beyan Lepas, Penang
- Shift : 5 working days (rotational shift)

Job Highlights
- Working Abroad in a Multi-Cultural and International Company
- Expat benefits: Relocation support and Monthly allowances
- Young, energetic, and supportive team
- On site Trainings and Career Development
- Fun and attractive Incentives

Overview
So what will you be doing as a Customer Success Specialist?
While you help customers, you take that opportunity to really get to know them and start identifying what products can really help them in their social media business.
At our company, we value strong communication and exceptional customer service skills. You'll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You'll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.
This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.
If you're passionate about customer service and ready to take on a new challenge, we want to hear from you.

Your Responsibilities
- Processing payments and confidential client information in a manner that is precise and always safeguards the customer’s personal and financial payment data.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client

Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
Why join us?
Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.
Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.
At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, a 13th month bonus, performance incentives, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.
So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for
FullTime, #CustomerService, #Sales, #BPO, #Korean #WorkingAbroad #Relocation #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #Social Media

**; Requirements**: - Requirements
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Fluent in Korean, and English Language proficiency (reading, writing, speaking and aural comprehension)
- Minimum of 6 months’ work experience in customer support in any industry.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Customer Service orientation.
- Minimum typing speed of 40wpm with a 90% accuracy score.

  • Customer Success Specialist

    4 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    **Attention Native Korean Speakers!!!** PrimeStaff is hiring a Customer Success Specialists. Be part of our team :) **Customer Success Specialist - Native Korean** Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 3rd June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree /Diploma Specialization: Minimum of 6...

  • Customer Success Specialist- Korean Speaker

    3 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Success Specialist - Korean Speaker (NATIVE AND NON NATIVE KOREAN SPEAKER WITH TOPIK 6 or 5 CERTIFICATION) Location - Bayan Lepas, Penang, Malaysia. **Salary**: Up to RM 9000 Start Date: 3rd June, 2024 Education: Degree /Diploma (SPM not allowed) Hours of Operation: Rotational Shifts, 24*7 Project: Ecommerce Social Media Head...

  • Customer Success Specialist- Korean Speaker

    2 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Success Specialist Korean Speaker(NATIVE AND NON NATIVE KOREAN SPEAKER WITH TOPIK 6 or 5 CERTIFICATION)Location - Bayan Lepas, Penang, Malaysia.Salary: Up to RM 9000Start Date: 3rd June, 2024Education: Degree /Diploma (SPM not allowed)Hours of Operation: Rotational Shifts, 24*7Project: Ecommerce Social MediaHead Counts: 6Language Korean +...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Growthfn Sdn Bhd Full time

    **Responsibilities** - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be handled positively and...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Native Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client...

  • Korean Customer Success Specialist for a Top Bpo

    5 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: customer success customer support The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives...

  • Customer Success Specialist

    4 weeks ago

    Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...

  • Translation Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Clarivate Full time

    _**Excited to grow your career?**_ We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for an...

  • Korean Customer Success Specialist for a Top Bpo

    2 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    Role:Customer Success SpecialistTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: customer success customer supportThe CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    4 weeks ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    Job code: ID-SA-CSS-KR-002 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about Social Media products and community standards - Gather, analyze and utilize relevant data...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    Job code: ID-T1A-CSS-KR-001 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about Social Media products and community standards - Gather, analyze and utilize relevant data...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Native Korean OverviewThe CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:1.Responsibility:...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    仕事内容:みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務【カスタマーサクセススペシャリスト】某大手SNSでの掲載や広告関連など、SNSのプラットフォームを利用されているお客様からの問い合わせ対応が中心です。電話、メール、チャ...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    OverviewThe Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.Your Responsibilities Proven experience in customerfacing roles (phone, chat,...

  • Customer Success Specialist- Banking

    4 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese Speakers!!! PrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia. Be part of our team :) Customer Success Specialist - Banking (Native Japanese) Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 24th June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree...

  • Customer Success Specialist- Banking

    2 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese SpeakersPrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia.Be part of our team :)Customer Success Specialist Banking (Native Japanese)Location: Bayan Lepas, Penang MalaysiaLocation Type: OnsiteStart Date: 24th June, 2024Hours of Operation: 24x7 Rotational ShiftEducation: Degree...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia growthfn Full time

    The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...

  • Customer Success Specialist(Cantonese and Mandarin)

    2 months ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...

  • Customer Success Specialist(Cantonese and Mandarin)

    7 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...