Application Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Taiwan Buddhist Tzu Chi Foundation Malaysia Full time

DUTIES AND RESPONSIBILITIES

  • Work closely with internal key users and technology providers (inhouse or outsourced) to review and resolve helpdesk tickets.
  • Work closely with internal key users and technology providers (inhouse or outsourced) to gather and analyze requirements, conduct solution mapping, do testing and solutions implementation.
  • Work with infrastructure team for troubleshooting / overall system maintenance.
  • Study, analyse, prepare specifications, and develop customized report based on users' requests.
  • Plan and manage upgrades of Application Software and Systems.
  • To carry out ticketing analysis and prepare reports to management.
  • To undertake any other duties commensurate with the post.

Qualifications:

  • Working knowledge of MS SQL, MySQL. Crystal Report and Scripting.
  • Working knowledge of Sage X3 or any other ERP software would be an added advantage.
  • Able to work both independently and on a team.
  • Able to communicate well levels at all levels including technology vendors/partners.
  • Good analytical and conceptual thinking skills.
  • Good technical and documentation skills.

Salary:
RM4, RM7,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Parental leave

Schedule:

  • Monday to Friday


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