Associate - Collections

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Courts (Malaysia) Sdn Bhd Full time
Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation

  • Keep track of assigned accounts to identify outstanding debts and advice customers on the payment options
  • Review collection queue to perform collection activities accordingly
  • Take responsibility for resolving disputes while ensure customer concerns are addressed properly and all parties related are duly notified
  • Update account status and database regularly
  • To attempt a negotiation and repayment resolution with each customer within a 3 minutes timeframe by structuring the calls with a combination of questioning and listening techniques giving maximum number of captured "promise to pay".
  • To work within a targetbased incentive scheme maximizing efficiency through tried and tested negotiation techniques giving excellent productivity result.
  • To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
  • Achieve target set on a month to month basis i.e. RM collected, percentage of account paid, percentage of instalment and / or arrears paid that contribute to collection team achievements.
  • To maintain a high level of security and confidentiality of company and customer information.
  • To carry out other duties / assignments related to the operations of department as directed by the superior.

Job Requirement

  • Minimum SPM qualification
  • Minimum one year of experience as debt collector is desired
  • Experience in working with targets and tight deadlines
  • Good knowledge of MS Office
  • Good negotiation and persuasion skills
  • Team player
  • Good timemanagement skills
  • Selfmotivated
  • Willing to work long hours

Job Types:
Full-time, Permanent

Pay:
RM1, RM2,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Monday to Friday


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