Associate - Collections
1 week ago
- Keep track of assigned accounts to identify outstanding debts and advice customers on the payment options
- Review collection queue to perform collection activities accordingly
- Take responsibility for resolving disputes while ensure customer concerns are addressed properly and all parties related are duly notified
- Update account status and database regularly
- To attempt a negotiation and repayment resolution with each customer within a 3 minutes timeframe by structuring the calls with a combination of questioning and listening techniques giving maximum number of captured "promise to pay".
- To work within a targetbased incentive scheme maximizing efficiency through tried and tested negotiation techniques giving excellent productivity result.
- To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
- Achieve target set on a month to month basis i.e. RM collected, percentage of account paid, percentage of instalment and / or arrears paid that contribute to collection team achievements.
- To maintain a high level of security and confidentiality of company and customer information.
- To carry out other duties / assignments related to the operations of department as directed by the superior.
Job Requirement
- Minimum SPM qualification
- Minimum one year of experience as debt collector is desired
- Experience in working with targets and tight deadlines
- Good knowledge of MS Office
- Good negotiation and persuasion skills
- Team player
- Good timemanagement skills
- Selfmotivated
- Willing to work long hours
Job Types:
Full-time, Permanent
Pay:
RM1, RM2,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
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