Housekeeping - Desk Clerk

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

JOB DESCRIPTION

  • To achieve high standards of service in Housekeeping Department, ensuring maximum comfort for the hotel guests.
  • To maintain and update information recorded on planning and schedule boards.
  • To do the assignment of staff in the absence of the Supervisor.
  • To issue keys in the absent of Supervisors.
  • To make requisitions for the general storeroom.
  • To make purchase requests.
  • To handle all the hotel's flower requisitions.
  • To handle all incoming and outgoing correspondence and to maintain and update room history/status records.
  • To answer telephones promptly, courteously and handle guest's requests.
  • To handle all filling systems and computer in housekeeping department.

Is responsible for "Lost and Found" articles by:

  • Receives found items.
  • Enter all information regarding "Lost and Found" items in the "Lost and Found" record book.
  • Places articles by category in corresponding boxes.
  • Records all washable found items and sends them to the laundry.
  • Handles inquiry of lost articles.
  • Traces lost articles with the assistance of the Security Department.
  • Mails found articles to guests depending on the policy.
  • Prepares employees Gate pass.
  • Return found articles to finder according to the policy.
  • To assist in issuing stock to all floor pantries.
  • To keep all the housekeeping log books/records up-to-date.
  • To handle all requests on baby sitting services and to arrange for a baby sitter.
  • To carry out any instructions or assignments from the Housekeeper efficiently and completely and to comply with the hotel's rules and regulations.
  • To perform all other duties than the above requested by the Hotel's Management, the Company and/or his/her direct Superior.

Salary:
RM2, RM3,300.00 per month

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