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Housekeeping Supervisor 5 Star Hotel

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time
Housekeeping Supervisor

Location:
Jalan Ampang

Working days and hours: 5 days/eek, rotational shift

Job Description:

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Assist Housekeeping management in managing daily activities.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.

Pay:
From RM2,600.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance