Service Manager

1 week ago


Cyberjaya, Selangor, Malaysia AT&T Full time

Supports complex account modules with higher revenue of the organization, acting as the pivotal team member on all customer crisis issues, this position is held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction.


This position is charged with resolving customer issues with the independent authority to escalate to whatever level as necessary to expeditiously resolve customer complaints.

Analysis of performance data drives the actionable items to support customer need. Responsible for bringing resolution to issues, engaging various departments for status reports back to customer and Unit Heads.

Troubleshoot problems and determines possible resolution with the help of various tools. Promote use of on-line servicing and billing tools with the customers as an alternative approach to resolve customer issues.

Educate customer on use of servicing tools.


Partner with Sales to participate in Strategic Business Reviews and provide input to Sales to assist with request for proposal development or presentation support.

Analyze customer current products usage and anticipate future service needs.

Develops and maintains customer specific service guides that provides the customer and the organization a guide to doing business together.

Develop and manage service action plans to correct recurring or longstanding service issues.

  • Support Japan Customers in Japan
  • Japanese language need to be good and able to communicate both in speaking and written like local Japanese.
Experience: 5 years' experience (Customer Interaction & Technical knowledge preferred)

  • Service Assurance and Network Capabilities
  • Excellent communication and interpersonal skills with the ability to communicate effectively with customers and properly manage expectations
  • Customer Interaction, Relationship and Service Management
  • Network Operations
  • Process Management
  • Certified CCNA/ITIL preferred
  • Japanese language both speaking and written


  • Cyberjaya, Selangor, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...


  • Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Cyberjaya, Selangor, Malaysia Nasstar Full time

    WE'RE RECRUITINGAs one of the UK's fastest growing MSPs, we're on the lookout for a Service Delivery ManagerLocation: Cyberjaya, MalaysiaSalary: Competitive Base + BenefitsJob Type: Permanent, Full-timeHours: 40 hours per week primarily covering core UK hoursA fantastic opportunity awaits to join our Global Services team as a Service Delivery Manager. You'll...


  • Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryThis position is responsible to manage Reconciliations Services' day-to-day processing of reconciliations, perform escalations, providing leadership and vision to members of the Reconciliation Team in Malaysia covering Trade and Cash reconciliations. The incumbent has input on the planning and controls of the team, directing its business, and...


  • Cyberjaya, Selangor, Malaysia Shell Full time

    The Role:PropositionThe Real Estate (RE) Hard Services Manager is responsible for the delivery of preventive maintenance services and overall building systems reliability of the facility within the real estate scope including space planning and management in collaboration with the IFM partner/contractor and other external suppliers and the building...


  • Cyberjaya, Selangor, Malaysia ProMicom Service (M) Sdn Bhd Full time

    Key responsibilities include but are not limited to:to provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global Service Centre and WRMalaysia officeEnsure the smooth running of the virtual and onsite conferences, audio/video services through providing...

  • Accounts Assistant

    1 week ago


    Cyberjaya, Selangor, Malaysia Vebo Auto Service Sdn Bhd Full time

    IntroductionVebo Auto Service Sdn Bhd is a premium independent automotive service and repair center based in Cyberjaya, Selangor. We specialises in BMW and Mini car models. In view of strong customer demand and future expansion, we're looking to hire accounts assistant to join our team.ResponsibilitiesOur accounts assistant are expected to carry out the...

  • Customer Service

    1 week ago


    Cyberjaya, Selangor, Malaysia Timesconsult Sdn Bhd Full time

    Location : Cyberjaya, SelangorWorking shift : Rotational ShiftTarget Intake : 29 January 2024Job Expectations: Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Making outbound calls to the hotel in urgent cases Manage customer escalations and ensure that these are answered, tracked, and escalated as...

  • Customer Service

    1 week ago


    Cyberjaya, Selangor, Malaysia Career International Fos Sdn. Bhd Full time

    Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...


  • Cyberjaya, Selangor, Malaysia OCBC Bank Full time

    Assisting the IT team with hardware, software and system maintenance. Offering recommendations to management for enhancing internal processes. Recording meeting minutes and creating PowerPoint presentations. Tracking asset management. Managing services and internal documentation.; Requirements: Only Malaysian citizens are eligible to apply. Applicants must...

  • Service Desk

    1 week ago


    Cyberjaya, Selangor, Malaysia Atos Full time

    Service Desk - Japanese Speaker: Publication Date: Apr 30, 2024 RefNo:Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000Who we are.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.Learn more on Advancing what mattersThe future is our choiceAt Atos, as the global leader in secure and...


  • Cyberjaya, Selangor, Malaysia Extreme Broadband Sdn Bhd Full time

    MAIN ACCOUNTABILITIES Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS. Manage daytoday operational matters and functions of the SOC including daily traffic health reporting. To manage customer service problem/network outage as per SOC processes and procedures To...


  • Cyberjaya, Selangor, Malaysia Extreme Broadband Sdn Bhd Full time

    MAIN ACCOUNTABILITIES Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS. Manage daytoday operational matters and functions of the SOC including daily traffic health reporting. To manage customer service problem/network outage as per SOC processes and procedures To...


  • Cyberjaya, Selangor, Malaysia NES Fircroft Full time

    Purpose:The Customer Success Specialist supports our customer's daily operations, delivering all relevant services to the customer from product ordering till collection of cash. The Customer Success Specialist owns contract management, pricing, ordering, delivery, invoicing and cash collection process. This role makes sure Customers find it easy to do...

  • Customer Service

    1 week ago


    Cyberjaya, Selangor, Malaysia Hasbul Brothers Sdn Bhd Full time

    Why You Should Build Your Career At Hasbul Brothers Expensive opportunity to learn business strategy from a business mentor Allowance benefits, Health Insurance & Panel clinic provided EPF/SOCSO/EIS providedHasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been dedicated to...


  • Cyberjaya, Selangor, Malaysia JMA Global IT Solutions Sdn. Bhd Full time

    **Key responsibilities but not limited to: - **- Work independently with mínimal supervision to provide end-user support services. Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...


  • Cyberjaya, Selangor, Malaysia ELABRAM SYSTEMS Full time

    Service Desk AnalystThe Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The Service...


  • Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    Job Details: Location: CyberjayaContract Duration: 6 months Working Hour: Monday Friday, 9am 6pm OR 8.30am 5.30pm Offered Salary: Up to RM 3,200Responsibilities:General Inquiries: To handle and resolve all queries relating to marketing activities. Troubleshoot and resolve transaction related issue at station which may be due to various reasons.Online...

  • HR Service Advisor

    1 week ago


    Cyberjaya, Selangor, Malaysia Experian Full time

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Human ResourcesSchedule: Full TimeCompany Description: Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life's big moments from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with...