Service Desk

Service Desk AnalystThe Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The Service...

Position: Service Desk AnalystBased office: CyberjayaSalary offer: up to RM3,520Contract: 6 monthsThe incumbent is expected to undertake the following duties and responsibilities: - Recommend an appropriate course of action to resolve tickets or escalate accordingly. Ensure that tickets which cannot be resolved at this level are escalated to the next level...

IT Service Desk/ Helpdesk Japanese /Korean Speaker At least JLPT N Training is provided.- for Korean speaker at least TOPIK Level 5-6Salary: RM4, RM5,000.00 per monthBenefits: Health insuranceSchedule: Monday to FridayAbility to commute/relocate: Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)Language: Korean...

Job title: Service Desk Analyst - KoreanLocation: Cyberjeya MalaysiaJob type: PermanentRoles and Responsibilities Experience of working in a large customer focused environment; At least 1 year's experience in a customer service industry, preferably IT based; At least 2 years experience of working in a helpdesk/customer handling environment; Fresh graduates...

What you'll be doing: Spends the required number of hours of online time per day on the phones assisting clients. Should resolve cases primarily at desk via remote method. Able to own, maintain and resolve all cases which is assigned to you end to end. Achieves at minimum a level 3 or above in their Key Responsibility Area goals. Directly handles escalated...

_Main Job Tasks and Responsibilities:_ Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. Respond to user inquiries, diagnose problems, and guide users through stepbystep solutions in a clear and concise manner. Escalate complex issues to appropriate IT personnel and...

**Key responsibilities but not limited to: - **- Work independently with mínimal supervision to provide end-user support services. Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

What you'll be doing: Spends the required number of hours of online time per day on the phones assisting clients. Should resolve cases primarily at desk via remote method. Able to own, maintain and resolve all cases which is assigned to you end to end. Achieves at minimum a level 3 or above in their Key Responsibility Area goals. Directly handles escalated...

HECTADATA Sdn Bhd is a custom enterprise solutions provider based in Brickfields, Kuala Lumpur. Our technology and platform-agnostic approach make us a preferred partner for government bodies and MNCs who have approached us with projects of all scales and complexities. Our service offerings cover cloud and systems integration services, data intelligence and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

The individual is responsible for static data collection and update of the client portfolio for all client transactions across the year. This includes understanding the Client documents and retrieving the necessary information accurately. To maintain highest level of service quality and performance in compliance with Private Capital Services mission and...

Recommend an appropriate course of action to resolve tickets or escalate accordingly. Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented. Set ticket impact, urgency and prioritizes tickets, set user perception and expectation...

The individual is responsible for static data collection and update of the client portfolio for all client transactions across the year. This includes understanding the Client documents and retrieving the necessary information accurately. To maintain highest level of service quality and performance in compliance with Private Capital Services mission and...