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IT Service Desk
1 week ago
What you'll be doing:
- Spends the required number of hours of online time per day on the phones assisting clients.
- Should resolve cases primarily at desk via remote method.
- Able to own, maintain and resolve all cases which is assigned to you end to end.
- Achieves at minimum a level 3 or above in their Key Responsibility Area goals.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead.
- Assists management with supportrelated tasks.
- Makes recommendations for process improvements and technology changes within the department and helpdesk team.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.
Job Requirements:
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- Excellent verbal communication skills.
- Applicants must be willing to work in Cyberjaya.
- Preferably Junior Executives specializing in IT/Computer Network/System/Database Admin or equivalent.
- Minimum of 23 years of customer of technical service/support required.
- Previous call center experience preferred with MNC company exposure.
- Strong remote troubleshooting skills with PC, Internet knowledge, Microsoft outlook, problem solving, analytical, and customer service skills required.
- Experience on CISCO VPN, Polycom, blackberry troubleshooting & basic Networking will be added advantage.
- Applicant should have ITIL framework knowledge.
- Possess a Degree in IT, Computer Science, Software Engineering or equivalent.
Additional Details:
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Salary Range: Up to RM5,000 (depending on year of experience).
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Shift Allowance: RM500.00
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Working Hour: 4 days 12 hours shift followed by 3 days off.
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Headcount required: 2
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Location:Cyberjaya, Selangor
Job Type:
Contract
Contract length: 12 months
Salary:
RM4, RM5,200.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Rotational shift
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