Executive, Customer Service

2 weeks ago


Kepong, Malaysia Mah Sing Group Berhad Full time

Duties and Responsibilities:

  • Provide highest possible level of Customer Service in meeting customers' needs.
  • Attend to customers and handle customers' complaints to ensure complaints are
promptly addressed within the Company's service standards and on an immediate

basis.

  • Attend to customer on the delivery of Vacant Possession.
  • Ensure all documentation/report are filled, recorded and filed.
  • Carry out analysis on complaints received and recommend course of actions to
minimize complaints and promote company's image.

  • Organize community activities and events to enhance community living in the
development.

  • Perform all aspects of related service charge matters.
  • Develop and build customer service qualities in all level of staff within the company.
  • Responsible for the front office/counter customer service, collection and other related
clerical/administration works.

  • Responsible for handling customers' service for walk-in customers or phone calls
enquiries from customers.

  • Implement all policies, activities, procedures as relevant and required by the property
development system.

  • Any other duty & responsibility which the company may assign from time to time.

Working hours:

Monday to Friday AM PM

Saturday AM PM

Pay:
RM2, RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • What is your notice period?
  • What is your expected salary? (RM)
  • Are you able to work 5.5 days?
  • Are you able to travel to Kepong and Sentul?


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