Teach Lead or Associate

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wipro limited Full time

Responsibilities:

  • Provide a single point of contact for all clients to report issue and service requests.
  • Fulfil clients requirements for resolving issues within SLA and accurately assign severities in the ticketing system.
  • Provide troubleshooting support on network and infrastructure issues.
  • Monitor and track the case that was logged, assigned and followup all outstanding cases till closure.
  • Provide review to ensure that all incident tickets/assignments are resolved and within SLA.
  • Ability to adapt to changes and flexibility in performing the support role.
  • Flexible with working a roster shift including weekends and public holidays during KL operational hour

Requirements:

  • Minimum Diploma with 5 years of experience in an WAN Network Support environment (good to have compute and/or security knowledge (experience) server/ unix/windows/IDS/IPS/FW etc).
  • Minimum certified CCNA or constantly demonstrates CCNA/CCNP capability & standardsIndepth knowledge of Cisco, Juniper, Encryption technologies including protocols such as BGP, OSPF, RIP ,EIGRP, MPLS VPNs's, QOS, IPSec and Multicast would be an advantage (good to have compute knowledge (experience
  • Cloud/server/unix/windows).
  • Must be able to communicate in English, other languages will be added advantage (good to have any additional APAC languages skills.
Good knowledge of Service Desk tools and PC Skills.

  • Possess excellent Customer Service attitude with excellent communication, listening and problem solving skills across all levels.
  • Flexible and able to adjust in a fastpaced Network environment Certification in ITIL Foundation v4, ISO knowledge and other certifications would be an added advantage.
  • Financial market awareness will be added advantage

Job Types:
Full-time, Permanent

Pay:
RM7, RM9,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Language:

  • Mandarin (required)

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