Guest Service Associate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

PURPOSE
To attend to all telecommunications of guests from inside and outside the hotel.

DUTIES & RESPONSIBILITIES

  • To report for duty punctually in complete uniform with well grooming and name tag at all times.
  • To operate the switchboard in accordance with the department's operational standards.
  • To answer telephone calls promptly, clearly and in a utmost friendly manner. Never let the caller to ring more than three times.
  • To take message for guests and to ensure that the messages are correctly and promptly delivered to the rooms according to the department's operational standards.
  • To be conversant of all hotel activities, services and layout of the hotel.
  • To record and update all houseuse phone calls made by the hotel's personnel.
  • To handle and record all wakeup calls requests and ensuring that the guests get the wakeup calls on time.
  • To ensure that accurate telephone charges are billed for calls made by guests.
  • To have on hand all emergency numbers for example like nearest police station, fire bridge, ambulance, etc.
  • To be familiar with the hotel's security, fire and safety procedures.
  • To ensure that all VIP guest inhouse are updated on the VIP board and their calls are to be answered promptly and efficiently.
  • To check the lost posting folio in every shift.

Job Types:
Full-time, Permanent

Pay:
RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

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