Assistant Hotel Manager
1 week ago
DUTIES AND RESPONSIBILITIES:
- Manage guest experience by ensuring the followings are provided;
- _b) Complete responsiveness to the desire of the hotel guests._
- _c) Quality service of the hospitality is optimized in accordance to hotel procedure (SOP)._
- To report duty punctually, wearing hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.
- Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
- Ensure all guests' requests and complaints must be well handled and followed up efficiently.
- Ensure that a sale attitude is adopted at all times to upsell products and services available in the hotel, and to maintain the awareness.
- To secure and identify guest luggage upon arrival and departure.
- Ensure guests are checked out efficiently with a full payment collected and to obtain feedback from guest for improvement.
- To keep lobby information board, flyers and reading materials are up to date.
- Ensure the cleanliness at working station including back office, reception counter, lobby, drop off area and luggage room are maintained at all times and seek assistance from Housekeeping Department if needed.
- Fully aware or hotel emergency procedures (SOP) and always be alert and be prepared at all times if any emergency situation arises.
- Be aware of surrounding areas, interesting places, hotel layout and facilities, operating hours and current promotions taking place, to facilitate guests with accurate information.
- To adhere with Front Office procedures (SOP) for all tasks specified at any one time.
- In general, perform any other duties that might be assigned by higher management.
- Ideally with a relevant Diploma in Hospitality or Tourism Management or any field
- Minimum 2 years of hospitality experience
- Required language(s) : Bahasa Melayu, English
- Required Skill(s): Management skill
- Preferably specialized in Hotel Management/Tourism services or equivalent.
Salary:
RM2, RM3,000.00 per month
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