Airport Hotel Receptionist

1 week ago


Sepang, Selangor, Malaysia Capsule Transit Full time
Towards Our Guest

  • Consistently deliver Capsule Experience and the ultimate CHG service attitude
  • CHG service attitude is defined by constantly smiling, welcoming, being warm, passionate to our guest and attentive to guest request.
  • Maintain high level of product knowledge of the hotel and surrounding area.
Daily Job Scope

  • Complete report on timely manner such as
    _Night audit report, Occupancy variance report, Daily summary report_ and more.
  • Preparation and preregistration for group arrival
    _(Woven beg, towel, drinking water and dental kits)_:
  • Accommodating guest request and inquiry. (
    _Morning call request, check in/ out late or early, baggage drop off, room related request such as quiet room, upper bunk or lower bunk._)
  • Up selling room and promoting the hotel services to the guest.
  • Handling check in and check out duties.

_(Expected heavy check in during night time for Capsule hotel KLIA2 estimated up to 120 rooms/pods per day)_:

  • Handling cashiering duties.

_(Collect payment from guest, by cash or credit card)_:

-
_Work closely_ with
_housekeeping department_ to ensure rooms are ready in time for next guest check in.

  • Maintain a
    _clean and neat_ front desk area, to create a good impression to the guest and better working environment for FO staff.
  • Assisting guest to complete registration form, assigned room and understand guest demand and needs.
  • Concierge services such as provide travel information that nearby to hotel attraction or events.
  • Report any
    _unusual occurrences_ to supervisor or manager which include **_hotel facilities defect, payment failure, other unusual incident
- miss flight.

_**:

  • Collect feedback questionnaire from guest after check out.
  • Restock for hotel amenities, sundries and brochures. (Woven beg, towel, drinking water and dental kits)
  • Undertake
    _Adhoc task or duty_ assigned by outlet supervisor, manager and management staff.
  • Attend weekly branch meeting conduct by outlet supervisor/manager
  • Complete handover log book before end shift/ leaving the hotel.
    _(Cash drop report, petty cash handover, special guest request, notes and other important message)_
Daily Grooming

  • Always look professional and yet able to delivery warm welcome
  • Maintain high standard of personal hygiene
  • Adhere to grooming policy
  • Staff uniform will be provided by the hotel
Job Requirement

  • Required skill(s): Computer Literacy.
  • Willing to work in shift, weekend and public holiday
  • Minimum 1 year working experience
  • Fresh graduate is encourage to apply

Salary:
RM1, RM2,000.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Experience:

- hotel reception: 1 year (preferred)
- customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)


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