Customer Success Specialist T- Taiwanese Speaker

1 week ago


Kampung Bagan Air Hitam, Penang, Malaysia GrowthFn Sdn Bhd Full time

Vacancy:
Customer Success Specialist

  • Taiwanese Speaker
Location - George Town ,Penang, Malaysia.

Salary:
RM 5,500 - 7,000 + Housing Allowance RM 600

Start Date: 26th April, 2024

Education:
Degree /Diploma (SPM not allowed)

Rotational shifts - Mon-Fri 9 am-10 pm, Sat-Sun 9 am-6 pm, No Night Shifts

Head Counts: 10

Language

  • Taiwanese + English
Must have B2 level English Language proficiency (reading, writing, speaking)

REQUIREMENTS:

  • Looking for Native Taiwanese who has CS background of min 6 months work experience in customer support in any industry. Must be able to speak, read and write in Taiwanese.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a 'must' but would be a distinct advantage.

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

RESPONSIBILITIES:

  • Support customers to place online orders with the client.
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
  • Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client.

Job Types:
Full-time, Permanent

Salary:
RM6, RM7,000.00 per month

Application Question(s):
- what nationality are you?

  • Are you willing to relocate to Malaysia?


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